Digital Media Vermont has a No-Refund Policy that pertains to digitally mastered products and services including; Domain Name Registrations, Domain Transfers, Website Hosting products, Website Builder products, WordPress products, Web Security products, SSL and Email Marketing.
Our No-Refund Policy also pertains to other digitally mastered products and services not listed above.
Digitally mastered products and services are not shipped. These products and services are received through electronic transfer or account access. While problems may occur, damaged or irregular products and services are not a part of our digitally mastered product and service platform.
Problems that may occur include disruption of service to server failure or maintenance, visitation in excess of bandwidth allowance, update failure, script or software misconfiguration, among other difficulties.
However, Digital Media Vermont, available at 1-802-622-8000 Mon-Fri 8:30am-5:00pm and 10:00-5:00pm, and Go Daddy’s award winning 24/7 support team, available at 1-480-624-2500, are available to solve technical problems, fix whatever may have gone wrong, assist customers with set up, and provide an extensive array of technical support- generally without incurring any charge to our customers for service. Though, keep in mind that some technical issues may require a service fee.
In addition, Digital Media Vermont also provides custom De-Hacking. In fact, there has yet to be a hack that we couldn’t undo. To avoid being hacked, we recommend Website Security or a web based application software that has Malware Removal and restore as a part of their development package.
Our Support Team typically solves problems within 2 to 4 hours. with very few issues lasting 24 to 48 hours.
Money Back Guarantee
Digital Media Vermont provides a Money Back Guarantee on two of our services, Website Recovery Technical Support and Site De-Hack.
We’ll ask you to send in your payment via Pay Pal, and, if we can’t complete the work, we’ll send it back to you. In fact, your money won’t be accepted at Pay Pal on our end until the work is completed to your satisfaction.
If you have any questions, please feel free to contact us at 1-802-622-8000 or email info@digitalmediavermont.com
Doing Your Own Troubleshoot
If you’re having trouble, keep in mind that technical problems on the server side are unusual. Please review your credit card on file to see that you haven’t missed a renewal payment and contact us. We’ll help.
Contact Us
Digital Media Vermont
28 Pearl Street, Unit 81, Barre, VT 05641, United States
Phone: +1 802.622.8000
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Go Daddy Corporate Headquarters:
2155 E. GoDaddy Way, Tempe, Arizona, 85284, United States,
Phone: +1 480.505.8800
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Ecwid Ecommerce
101, Ste 239, Encinitas, California, 92024, United States
Phone +1 760.230.1069
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Shopify Ecommerce
151 O’Connor Street, Ottawa, ON K2P 2L8 Canada
