Refund Policy

Digital Media Vermont has a No-Refund Policy that pertains to digitally mastered products and services including; Domain Name Registrations, Domain Transfers, Website Hosting products, Website Builder products, WordPress products, Web Security products, SSL and Email Marketing.

Our No-Refund Policy also pertains to other digitally mastered products and services not listed above.

Digitally mastered products and services are not shipped. These products and services are received through electronic transfer or account access. While problems may occur, damaged or irregular products and services are not a part of our digitally mastered product and service platform.

Problems that may occur include disruption of service to server failure or maintenance, visitation in excess of bandwidth allowance, update failure, script or software misconfiguration, among other difficulties.

However, Digital Media Vermont, available at 1-802-622-8000 Mon-Fri 8:30am-5:00pm and 10:00-5:00pm, and Go Daddy’s award winning 24/7 support team, available at 1-480-624-2500, are available to solve technical problems, assist customers with set up, and provide other technical support.

In addition, Digital Media Vermont also provides custom De-Hacking. In fact, there has yet to be a hack that we couldn’t undo. To avoid being hacked, we recommend Website Security or a web based application software that has Malware Removal and restore as a part of their development package.

Our Support Team typically solves problems within 2 to 4 hours. with very few issues lasting 24 to 48 hours.

If you’re having trouble, keep in mind that technical problems on the server side are unusual. Please review your credit card on file to see that you haven’t missed a renewal payment and contact us as soon as you have discovered a problem. We’ll help.

Digital Media Vermont